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Warranty Policy
Warranty Scope
This Warranty Policy applies to all LED display products (hereinafter referred to as “Products”) purchased directly from Shenzhen VISIONPI DISPLAY TECHNOLOGY Co.,Ltd. (hereinafter referred to as “VISIONPI”) and within Warranty Period. Any products not purchased directly from DOIT VISION does not apply to this Warranty Policy.
Warranty Service & Term
Visionpi provides 3-5 years warranty for all of the products. Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated in the product manual. VISIONPI will repair or replace the unit if it is found to be defective as to workmanship or materials. Warranty does not extend to damages resulting from misuse, neglect or abuse, or accident.
Below is a quick reference for optimal viewing distance (the distance at which an image looks clear, non-pixelated) based on pixel pitch.
Warranty Service
Free technical service online
For all products manufactured by VISIONPI (no matter if purchased buy from VISIONPI or not), we provide free technical service online on any problem regarding the products.
Return to factory repairing service
For defects, product problems due to the manufacturing by VISIONPI, products can be shipped back to the factory after confirmation by VISIONPI. If factory repair service is needed, the customer shall bear the freight, insurance, tariff, and customs clearance for return delivery of the returned products or parts. VISIONPI will send back the repaired products or parts to the customer and only bear one-way freight.VISIONPI will not accept products returned without a valid service request or items that are not manufactured by VISIONPI.
Disclaimer
The warranty is void with the following conditions:
1. Damages caused by improper use, negligence, mishandling, acts of third parties, accidents, fire, flood, lightning, power surges or outages. Improper handling, operation in accordance with the technical instructions
2. The product has been altered or repaired by other than the manufacturer or an authorized service representative of the Manufacturer
3. Modifications or accessories other than those manufactured or provided by the Manufacturer have been made or attached to the product which, in the determination of the Manufacturer have affected the performance, safety, or reliability of the product
4. Natural loss of brightness and color, lack of necessary regular maintenance
5. Unless written agreed, this warranty policy does not apply to consumables, including but not limited to connectors, networks, fiber optic cables, cables, power cables, signal cables, aviation connectors, and other wire and connections.
6. Warranty period has expired.
Common Trouble-shooting
Common trouble shooting for led display led modules,led cabinet
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